Appeals
As well as a fair, thorough and knowledgeable adjudication service, we hope to offer a satisfactory service to all users, 馃挿 both consumers and operators.
If you believe that an IBAS adjudication is factually incorrect or has failed to take into account 馃挿 key information which has the potential to alter the Adjudication Panel鈥檚 decision, please click here for details of our appeals 馃挿 procedure.
Complaints About Our Service
The Independent Betting Adjudication Service (IBAS) aims to provide informed and impartial adjudications on disputes that arise 馃挿 between licensed gambling operators and their customers. Our primary aim is to provide a high quality dispute resolution service which 馃挿 meets the needs of our users but we set out to behave professionally, with respect and integrity throughout the process. 馃挿 Similarly we expect those who use the service to treat our employees politely and respectfully too.
